1. Login Issues

I forgot my password. How do I reset it?

• Go to the Login Page.

• Click "Forgot Password?".

• Enter your registered email.

• Check your inbox for a reset link.

• Click the link to create a new password.

Click the link to create a new password.

I am not receiving the reset mail. What should I do?

• Wait 5 minutes for the mail to arrive.

• Check your Spam or Junk folders.

• Search your mail for help-and-support@purpleidentity.com.

• Verify you entered the correct email address.

• As a last resort, contact support@purpleidentity.com. Help Desk will ask you for additional details for verification.

2. Annual Billing & Subscriptions

• Subscriptions renew automatically every 12 months.

• Reminder emails are sent 30, 15, and 7 days before charging.

Where can I download my annual invoices?

• Submit a formal request to our billing team.

• Email support@purpleidentity.com with account details.

• Invoices are emailed within 3 business days.

3. Contact Technical Support

If these steps did not resolve your issue, please reach out to our team:

• Email: support@purpleidentity.com

• Note: Each customer gets a dedicated support email address and ticketing tool access.